This policy governs the delivery (service provision), cancellation, and refunds for the Markty AI software service (SaaS). Plan names and current prices are published on our Pricing page.
1. Scope and Definitions
This policy governs the delivery (service provision), cancellation, and refunds for the Markty AI software service (SaaS). Plan names and current prices are published on our Pricing page.
2. Delivery (Service Provision)
Markty AI is a fully online digital service with no physical shipment.
Once you sign up and verify your email, your dashboard access is granted; this constitutes "delivery" for SaaS.
3. Free Trial (7 Days)
New users get a 7-day free trial.
No charges during the trial. If you cancel before the trial ends, you will not be charged.
If you don't cancel, your chosen monthly or annual plan is charged when the trial ends.
4. Subscriptions, Renewal, and Cancellation
Subscriptions auto-renew per your billing cycle.
You may cancel anytime; cancellation takes effect at the end of the current billing period.
Plan changes may take effect in the next cycle.
5. Right of Withdrawal (Consumer Protection)
Under applicable consumer protection laws:
The right of withdrawal does not apply to services performed instantly in electronic form or digital goods delivered instantly.
The right of withdrawal does not apply to services that start before the withdrawal period ends with the consumer's explicit consent.
Therefore, after the trial ends, we obtain your explicit consent that service will start immediately and the statutory right of withdrawal will not apply.
For customers in Dubai/UAE: This service is governed by UAE consumer protection regulations where applicable.
6. Refund Terms
Within the trial: No charges, hence no refund.
Monthly plan: Once charged, fees are non-refundable; cancellation applies to the next period.
Annual plan: Once charged, fees are non-refundable; cancellation applies to the next year.
Exception: Where required by law for non-performance/defective service, refunds are made to the original payment method in a single transaction.
7. Refund Method & Timing
Approved refunds are issued to the original payment method. Posting times to your card vary by bank.
Technically refunds can be initiated up to 365 days in the payment system, but your bank controls how fast it appears on your statement.
8. Contact
For cancellations or refunds:
Email: info@markty.ai
9. Effective Date & Updates
Effective upon publication; may be updated when necessary.